Project Overview

Redesigned the customer travel experience by launching a first-of-its-kind airline chatbot that handled 87% of requests and drove $200K in sales.

Key Successes

• Handled 87% of tasks
• $200K in sales
• 3M+ interactions
• Industry first

Services Provided

• Conversational design
• Cross-channel UX scripting
• Customer support enablement
• Enabled WestJet to automate support and improve CX